Terms of service
Last updated: 3 September 2026
1. ABOUT PRINTONARY
Printonary is operated by Miksa Pataki as a sole trader from 15 Devon Grove, Ossett, WF5 8QY, United Kingdom.
Email: contact@printonary.com
2. THESE TERMS
These terms apply when you use this website or purchase products from Printonary. They do not limit any rights you have under applicable consumer law.
3. PRODUCTS
Many Printonary products are manufactured using 3D printing. Fine layer lines and small variations are normal characteristics of this process and help make each piece distinct.
We take reasonable care to present colours and product details accurately. Shades may appear different because of lighting, photography, filament batches and screen settings.
Please review each product description, dimensions, materials, care information and intended use before ordering. Products must not be used for a purpose that is not stated or reasonably intended.
4. ORDERS AND ACCEPTANCE
After you place an order, Shopify will send an order acknowledgement. This does not necessarily mean that the order has been accepted.
A contract is formed when we send confirmation that the order has been dispatched, unless we expressly accept the order earlier.
We may decline or cancel an order before dispatch if a product is unavailable, information is clearly incorrect, payment is not authorised, fraud is suspected or we cannot reasonably fulfil the order. If payment has already been taken, it will be refunded.
5. PRICES AND PAYMENT
Prices are shown in the currency displayed on the website. Delivery charges and available delivery options are shown at checkout.
You must provide complete and accurate billing, payment and contact information.
6. CUSTOM AND PERSONALISED ORDERS
You are responsible for checking any measurements, text, files, references or other specifications you supply for a custom order.
You must have permission to use any designs, models, images or other materials you provide to us.
We may contact you if clarification is needed. Change-of-mind cancellation rights may not apply to products made to your specifications or clearly personalised.
7. PRODUCTION AND DELIVERY
Products are made to order. DIY Kits are dispatched within 5 working days after the order is confirmed. Fully Finished & Painted products are dispatched within 10 working days after the order is confirmed. Orders containing both finish options will normally be dispatched together within 10 working days. Any different production time stated on an individual product page or agreed for a custom order will apply to that item.
Delivery time begins after dispatch. Express delivery shortens the carrier delivery stage only and does not shorten production time.
Delivery options, charges and estimates are explained in our Shipping policy. Responsibility for the product passes to you when it is delivered to you or to a person you identify to receive it.
8. CANCELLATIONS, RETURNS AND REFUNDS
Your cancellation, return and refund rights are explained in our Refund policy.
9. FAULTY OR MISDESCRIBED PRODUCTS
Products must be of satisfactory quality, fit for their stated purpose and as described.
Contact us if you believe a product is faulty, damaged, incorrect or not as described. Nothing in these terms excludes or limits your statutory rights.